Privacy Policy

Industrial App (“Industrial App,” “we,” “us”) is a professional tool for people who design, procure, build, and operate industrial facilities. This policy explains what we collect, why, how we handle it, and your choices. Industrial App is an account-required, adults-only (18+) business application; it is not directed to children.

1. Who we are

Industrial App is operated by DeepTechWorks LLC. For any privacy question or request, contact us at support@industrial.app.

2. Information we collect

We collect only what the app needs to work for you:

• Account information — your email address and an account identifier. When you set up your account you also choose a handle and your country, and you can optionally add a professional role and, for organization accounts, a company name and address. Used to create and secure your account. You sign in with a one-time code sent to your email, or with a password or passkey if you set one up. A password is held by our sign-in provider and we never see it; a passkey stays on your device.
• Content you create — your conversations with the AI agent, including everything in its replies: the documents it drafts for you, the tables and summaries it shows, the sources it cites, the next steps it suggests, and the forms it asks you to fill in, with your answers; the projects you set up and what you record in them — tasks, incidents, decisions, notes, field observations, and procurement entries; and the photos, documents, and voice notes you choose to attach. Voice notes are transcribed to text — we keep the transcript, not the audio recording. Your content is stored securely on our servers so it stays available and syncs across your devices, with a working copy kept on your device. Content in your personal account is visible only to you and the agent; content in an organization account is visible to that organization’s members (see section 5).
• Location — if, and only if, you geotag a field observation, we collect your device location (approximate and/or precise) for that entry. Location is optional — the app works without it, and you can decline the permission. We also strip embedded GPS metadata from photos before storing them, so an attached photo does not carry hidden location.
• Usage information — basic in-app activity (which features you use), and how many messages you send each month and how much processing they take. Used to keep the app working, to apply your plan's monthly message allowance (every plan has one, including the free plan), and to improve the app. This is first-party analytics on our own systems.
• Subscription information — if you subscribe to a paid plan, you pay through the app store on your device, which handles the payment; we never receive your card or bank details. From the store we receive and keep what we need to provide your plan: which plan you have and which store you bought it through, its status (including whether it will renew), when it renews or ends, and the store's references for your purchase, linked to your account.

What we do NOT collect: we do not collect your contacts, calendar, browsing history, advertising identifiers, precise device/hardware identifiers, payment card or bank details, health information, video, or (in this version) your phone number. We do not use any third-party advertising or analytics SDKs. Please don’t enter patient names, patient identifiers or other health information about a person; the app isn’t built to hold them.

3. How we use your information

• To provide the service — run the agent, generate answers, store and organize your projects, and (where you use voice notes) transcribe your audio to text.
• To create and secure your account and sign you in.
• To provide your plan — apply its monthly message allowance and, if you subscribe, verify your purchase with the app store and keep your plan up to date when it renews, changes, or is refunded.
• To understand and improve how the app is used (first-party analytics).

We do not use your information for advertising or marketing profiling, and we do not sell your personal information.

We also create aggregated, de-identified insights from use of the service — for example, typical equipment lead times, pricing trends, and supplier reliability observed across many companies. These insights are stripped of anything that identifies you or your organization, are protected by statistical-anonymity thresholds, and may be retained and used to improve the service for all customers, including after you stop using it. Your individual records are not.

4. AI processing

When you chat with the agent or attach an image or document, your input is sent to trusted AI service providers that process it on our behalf to generate a reply, which can include searching the web. Under our agreements with them, they may use your content only to provide that processing to us — not for their own purposes, and not to train their models.

5. How we share information

We share your information only with trusted service providers who process it on our behalf and under contract — for hosting and storage, AI processing, authentication, and voice-note transcription. They may use your information only to provide those services to us, and may not use it for their own purposes.

We do not sell your information, and we do not share it with third parties for their own purposes.

Organizations. If you create or join an organization account, the projects, conversations, and files in that organization’s account are visible to all of its members, and its owners can invite and remove members. Content in your personal account stays visible only to you and the agent. Apart from this, there is no user-to-user sharing in the app.

We may disclose information if required by law, to protect our rights or users’ safety, or in connection with a business transfer, with notice where required. When you subscribe, the app gives the app store a random identifier for your account, with no personal details in it, so the purchase can be matched to you; we then verify the purchase with that store. The store keeps its own record of your purchase under its own terms.

6. International data transfers

We and our service providers process and store information in the United States. If you use the app from outside the U.S. (including India), your information will be transferred to and processed in the U.S. with appropriate safeguards.

7. Security

We protect your information with encryption in transit (TLS) and encryption at rest, strict separation of each account’s data, and malware scanning of uploaded files. No method of transmission or storage is 100% secure, but we work to protect your information and to limit who and what can access it.

8. Data retention

We keep your information for as long as your account is active. When you delete your account, we delete your personal data and content, including your subscription information. Deleting your account does not cancel a subscription: cancel it in your app store account. Residual copies may remain in encrypted backups and are purged within 30 days, and de-identified aggregate insights may be retained as described above. Any retention required by law is limited to what the law requires. Signing out removes the working copy from your device: your content stays in your account and comes back when you sign in again, and if anything hasn’t been saved to your account yet, the app tells you first. Deleting your account removes it from the device as well as from our servers, and deleting the app removes the device copy. See your rights below.

9. Your rights and choices

You can:

• Access and correct your information from within the app or by emailing support@industrial.app.
• Delete specific content — delete conversations and projects in the app, or email us to request deletion of specific data.
• Delete your account and data — in the app under Settings → “Delete account & data,” or at https://industrial.app/account/deletion. This removes your account and associated personal data.
• Withdraw consent for optional data (e.g., turn off location) at any time via your device settings.

Depending on where you live, you may have additional rights (access, correction, deletion, portability, objection). To exercise any of them, contact support@industrial.app; we will respond as required by applicable law.

10. For users in India

We are building our handling of personal data to meet India’s Digital Personal Data Protection Act, 2023 as its provisions come into force. You can already ask us to access, correct or erase your personal data, raise a grievance, and nominate someone to act for you if you die or can’t act yourself. For any of these, or any question about your data, write to support@industrial.app.

11. Children

Industrial App is intended for professional use by adults (18 and over) and is not directed to children. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this policy. We will post the new version here with a revised “Last updated” date and, for material changes, provide notice in the app or by email.

13. Contact

Questions or requests: support@industrial.app.